Privacy Policy

Information We Collect

When you visit our website, create an account, place an order, contact us or subscribe to our communications, we may collect information that you choose to provide to us.

This may include:

• Your name and contact details.
• Billing and shipping address.
• Email address and phone number.
• Order details, including products purchased and transaction information.
• Information you provide when contacting our customer support team.
• Preferences or information you voluntarily provide when interacting with Modern Muse.

How We Use Your Information

We use the information we collect to provide a smooth, secure and personalised shopping experience.

Your information may be used to:

• Process and fulfil your orders.
• Arrange shipping, delivery, returns and exchanges.
• Process payments and prevent fraudulent transactions.
• Respond to your questions, requests and customer service enquiries.
• Improve our website, products, services and shopping experience.
• Send order updates, service-related notifications and other necessary communications.
• Send promotional or marketing communications where permitted and where you have chosen to receive them.

Personalised Experience

We may use information about your interactions with our website to understand how customers use Modern Muse. This can help us improve our products, website content and overall shopping experience.

Where applicable, information may also be used to show you products, content or communications that may be relevant to your interests.

Payments & Transactions

Payments made through our website may be processed by third-party payment providers. Payment information is handled according to the security and privacy practices of the relevant payment provider.

Modern Muse does not use your payment information for purposes unrelated to processing or managing your transaction.

Cookies & Website Technologies

Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand website usage and improve your experience.

Some cookies may also be placed by third-party services that help us operate our website, understand traffic or provide relevant features.

Sharing Your Information

We may share relevant information with trusted service providers who help us operate our business and provide services to you.

These may include:

• Payment and transaction service providers.
• Shipping and delivery partners.
• Website hosting and technology providers.
• Customer support and communication providers.
• Analytics and website-performance services.

We expect service providers who handle information on our behalf to use it only for the purposes for which it has been provided and to maintain appropriate safeguards.

Protecting Your Information

We take reasonable steps to protect the personal information we collect against unauthorised access, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. We encourage you to use strong passwords and take appropriate care when accessing your account or sharing personal information online.

How Long We Keep Your Information

We retain personal information for as long as reasonably necessary to provide our services, fulfil transactions, meet applicable legal or accounting requirements, resolve disputes and enforce our agreements.

When information is no longer required, it may be securely deleted or anonymised where appropriate.

Your Choices

Depending on applicable law, you may have certain rights regarding the personal information we hold about you. These may include requesting access to, correction of, or deletion of certain information.

If you no longer wish to receive promotional emails from us, you can use the unsubscribe option provided in those communications.

Children's Privacy

Our website and services are intended for adults and are not directed toward children. We do not knowingly collect personal information from children where prohibited by applicable law.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable requirements.

When we make changes, the updated version will be posted on this page with the revised effective date where appropriate.

Contact Us

If you have any questions about this Privacy Policy or how Modern Muse handles your information, please contact us through the contact details provided on our website.