Return & Refund Policy

Returns

If you are not completely satisfied with your purchase, you may request a return within 7 days from the date of delivery, subject to the conditions mentioned below.

For a return to be accepted:

• The return request must be raised within 7 days of receiving the order.
• The product must be unused, unworn, unwashed and free from stains, marks, perfume or any other fragrance.
• The product must be returned in its original condition with all original tags attached.
• Original packaging should be retained and returned wherever applicable.
• Products showing signs of wear, alteration, damage or misuse may not be accepted.
• If your order included a complimentary gift or promotional item, the free item must also be returned with the main product.

Items Not Eligible for Return

Certain products may not be eligible for return or exchange due to their nature, condition or promotional pricing.

• Products purchased during a sale or under a special promotional offer may be non-returnable.
• Items that have been worn, washed, altered or damaged after delivery are not eligible for return.
• Products customised or altered specifically according to a customer's measurements may not be eligible for return or exchange.
• Products returned without original tags or packaging may be rejected after inspection.

Exchanges & Replacements

We understand that finding the right fit is an important part of online shopping. Eligible products may be exchanged subject to availability and the conditions of this policy.

Exchange conditions:

• Exchange requests must be raised within 7 days of delivery.
• The product must be unused, unworn, unwashed and in its original condition.
• Original tags and packaging must remain intact.
• An exchange is subject to availability of the requested size or product.
• If the requested replacement is unavailable, you may be offered another available option or a refund, subject to eligibility.
• Exchange availability may depend on the delivery pin code and serviceability of the location.

Damaged or Defective Products

Every Modern Muse order goes through a quality check before dispatch. However, if you receive an item that appears damaged, defective or incorrect, please contact us as soon as possible.

For damaged or incorrect orders:

• Please contact our customer support team within 48 hours of delivery with your order details.
• Please share clear photographs of the product and packaging to help us assess the issue.
• We strongly recommend recording an unboxing video when opening your package, particularly for damaged, missing or incorrect items.
• Our team will review the information and guide you through the next steps.

Refunds

Once the returned product has been received and passes our quality inspection, the eligible refund will be initiated.

• Refunds are processed only after the returned product has been received and inspected.
• Products that fail our return-condition or quality check may not qualify for a refund.
• Once approved, the refund will be initiated through the applicable payment method.
• Depending on the payment provider or bank, the amount may take additional working days to reflect in the customer's account.

Mode of Refund

For prepaid orders, approved refunds will generally be credited back to the original payment method used to place the order.

For Cash on Delivery orders, the refund may be processed through an applicable bank-transfer method. Customers may be required to provide accurate bank account details for the refund.

Return Shipping

Return and exchange shipping charges, where applicable, may vary depending on the reason for the request and the nature of the product.

If an item is found to be damaged, defective or incorrectly shipped by Modern Muse, please contact our team so that the matter can be reviewed and the appropriate resolution can be arranged.

Order Cancellations

Cancellation requests can be made before the order has been shipped.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the order will be subject to the applicable return policy.

Sale & Promotional Products

Products purchased during a sale, clearance event or special promotional campaign may have different return or exchange conditions.

Please review the applicable product or promotion information before completing your purchase.

International Orders

International orders may be subject to different return, exchange, shipping and customs conditions.

Any return or exchange availability for international orders will be communicated according to the applicable shipping and fulfilment terms for the order.

Policy Protection

Modern Muse reserves the right to decline a return, exchange or refund where there is evidence of misuse, repeated abuse of the return policy, product alteration, fraudulent activity or failure to meet the conditions outlined above.

Any decision will be made after reviewing the relevant order and product information.

Need Help?

If you have any questions about a return, exchange, replacement or refund, our customer support team is here to help.